Privacy Policy
WillTrip Private Limited (“WillTrip”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our users and travellers. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, communicate with us, or use our travel planning services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Company Information
Legal Name: WillTrip Private Limited
Registered Office:
A-4D, 1040, Top Floor,
JJ Colony, Raghubir Nagar,
Rajouri Market, West Delhi – 110027, Delhi, India
Email: connect@willtrip.com
Phone: +91 88180 81800
2. Information We Collect
We collect information to provide better travel planning services and a smoother user experience.
a) Personal Information
This may include:
- Full name
- Email address
- Phone number / WhatsApp number
- Travel preferences and requirements
- Passport details (only when required for bookings or visas)
- Date of birth (when required for travel services)
b) Payment Information
- We do not store card or banking credentials on our servers.
- Payments are processed through secure banking channels or authorized payment providers.
c) Technical & Usage Data
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information only for legitimate business and service-related purposes, including:
- Creating and managing travel itineraries
- Communicating trip details, updates, and support
- Processing payments and issuing invoices
- Providing customer service and WhatsApp support
- Improving our website, services, and user experience
- Sending important service-related updates
We do not sell or rent your personal data to third parties.
4. Sharing of Information
Your information may be shared only when necessary, including:
- With hotels, airlines, transport providers, or travel partners to deliver your services
- With payment processors for transaction completion
- With government authorities where required by law (e.g., visa processing)
All third parties are required to handle your data securely and only for the intended purpose.
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve site functionality
- Understand user behavior
- Enhance browsing experience
You may disable cookies through your browser settings, though some features of the website may not function properly.
6. Data Security
We take reasonable and appropriate measures to protect your information, including:
- Secure servers and encrypted communication
- Restricted access to personal data
- Regular internal reviews of data handling practices
While we strive to protect your data, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain personal information only for as long as:
- Required to fulfill the purpose for which it was collected
- Necessary to comply with legal, tax, or regulatory obligations
When no longer required, data is securely deleted or anonymised.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
To exercise these rights, contact us at connect@willtrip.com.
9. Third-Party Links
Our website may contain links to third-party websites. WillTrip is not responsible for the privacy practices or content of those external sites. We encourage users to review their privacy policies separately.
10. Children’s Privacy
WillTrip does not knowingly collect personal information from children under the age of 18 without parental or guardian consent. If such data is discovered, it will be deleted promptly.
11. Legal Compliance
This Privacy Policy complies with:
- Information Technology Act, 2000 (India)
- IT Rules, 2011 (Reasonable Security Practices)
- General Data Protection Regulation (GDPR) principles, where applicable
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our services. Updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
WillTrip Private Limited
📧 Email: connect@willtrip.com
📞 Phone: +91 88180 81800
WillTrip — Holidays & Beyond
Travel planned with care, clarity, and complete accountability.